She came on the line and it was a total waste of my time. What do they care! I asked to speak with a supervisor and it was a joke. I was done! I asked to speak with customer service and the associate on the line told me there wasn't a department for that. ![]() 45 minutes and 4 calls later (each time I was connected with someone), I lost it. I just spent 45 minutes trying to change my primary care physician and it was like stabbing my eyes with knives it was so painful! I wasn't even trying to get Horizon to pay out on a claim. Members are treated as disposable commodities. This is the only way to make sure that no one there is cheating the consumers by erasing computer information, especially if they are people in need of medical assistance.ĭealing with Horizon BCBS of NJ is a nightmare at best. We could forward all our complaints to the NJ Attorney General in one package or we could get a lawyer to sue them class-action. In the meantime, if you have any problems with them, please email **. I will update you as to what Horizon will do. I do not know what is going on but we called Penta to ask them to kindly submit the bill again. He said that there was no record of Penta submitting the bill. 30, 2015, I spoke to Bruce of Horizon regarding the same matter. Seven months have passed and Penta told us that Horizon refused to pay the $180.00 with the excuse that John's coverage expired - which is a lie. On May 5, 2015, Erin called me to say that she spoke with Debbie to tell her that Horizon Blue Cross Blue Shields will send them the money, which is $180.00. ![]() In the meantime, I took the reference number of my conversation with Erin (**) and told Debbie that Erin will call. ![]() She left me a message saying that she will call them again and let me know. I SPOKE WITH Arin (Erin? ), reference number ** and she said that she will call Penta to tell them that it's covered. They even transferred me to the manager or someone higher than the representatives. I was on the phone with them for 45 minutes and they kept transferring me and insisting that they were right. It was futile to talk to them that day since we were at Penta clinic and I was talking on a cell phone AND THEY KEPT INSISTING THAT HIS POLICY EXPIRED.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |